AI provider problem
Check credentials, provider account status, quota or billing, model access, timeouts and provider order.
AI Connections guide →Support
Diagnose the workflow before changing it.
Start with the area that is failing, follow the relevant checks, and change only the part of the workflow that needs attention.
Source or extraction problem
Check reachability, discovery method, source health, extraction status and duplicate handling before changing source configuration.
Sources guide →Queue or publishing problem
Inspect queue state, retries, scheduler activity, editorial blockers and Publishing Readiness before retrying a job.
Queue & automation guide →Useful diagnostics
Bring context with the problem.
A useful support report identifies the affected workspace, what you expected, what happened instead, the visible status or error, and the action that triggered it. Never paste provider secrets into a support request.
For source issues
- Source URL and discovery method.
- Visible source health/status.
- Last successful discovery or extraction.
- Relevant log message with secrets removed.
For publishing issues
- Article or story state.
- Fact Guard / Quality Gate / Readiness status.
- Queue job state if background processing is involved.
- WordPress role/capability of the affected user.